Contact Information

Headquarters:
207 White Horse Pike
Haddon Heights, NJ 08035

Phone:
800.468.PAII (7244)
856.310.1102

Fax:
856.310.1105


Board of Directors
Jo Ann Bell
~PAII Founder

Dan Brown
~Swift House Inn
AnneMarie DeFreest
~Inn at the Round Barn Farm
John Felton
~
One Main B&B
Betty Gladden
~Interim Innkeeper
Peter Glaubitz
~Ex Officio
David Hiler
~Hiler Hospitality

Debrah Mosimann
~
Swiss Woods

Phyllis Murray
~Montford Inn

About PAII

The story behind the
Professional Association of Innkeepers International

In 1988 two innkeepers, Pat Hardy and JoAnn Bell, created the Professional Association of Innkeepers International (PAII) as an outgrowth of their successful monthly newsletter, innkeeping. Their goal was to serve the industry nationally by providing programs and services that would enhance the professional skills of both active and aspiring innkeepers. From a tiny office in Santa Barbara, California, PAII has grown into a national organization of nearly 3000 members. Pat and JoAnn retired from the association in 2002, and turned the successful association over to an industry consortium called the Distinguished Inns Alliance. Today PAII is run by a professional staff based in Haddon Heights, New Jersey. It is governed by a nine person Board of Directors, along with numerous committees and task forces.

PAII's mandate is to provide education, information, networking, advocacy, business opportunities and research relating to the innkeeping industry. The monthly innkeeping newsletter lives on, and is supplemented by our website, www.paii.org, and a variety of publications on staffing, marketing, operations, legal issues, zoning, safety, finance, and selling an inn. PAII provides continuing education programs via our Member Hotline as well as at our national Convention, where experienced innkeepers are challenged and new innkeepers brought up to speed at events featuring dozens of workshops, nationally known experts, and the industry's largest trade show. The PAII Industry Study is the industry's most widely respected source of information on the economics of running a successful bed and breakfast or country inn; PAII also tracks trends in travel and hospitality. Through our national status, we have been able to develop many partnerships with vendor members to afford our members substantial discounts on everything from bankcard processing to health insurance, mattresses, coffee or job postings.

PAII also strives to act as a clearing house of information and support for numerous state B&B organizations. It has hosted conferences for state association leaders many times over the years, and its executives are frequent speakers at state events. PAII represents the B&B community to the larger travel and hospitality industry with ties to the Travel Industry Association, AAA, Mobil Travel Guide, AHLA, as well as with various government agencies at both the state and Federal level.


PAII's Mission Statement

We are committed to fostering a knowledgeable, caring and conscientious
community of professional innkeepers, networking with each other
throughout the world.


PAII Vision Statement

PAII LISTENS to the needs and desires of the innkeeping community, which includes aspiring, active, interim and retired innkeepers, as well as industry suppliers and allied organizations

PAII SERVES the innkeeping community by connecting people to share ideas, solve problems, build relationships and conduct business

PAII REPRESENTS the innkeeping community through successful public and media relations efforts and public policy advocacy

PAII STANDS FOR a commitment to excellence and professionalism within the innkeeping community and among the general public

PAII LEADS the innkeeping community by supplying progressive, reliable and relevant information, education and resources aimed at supporting individual success

PAII THRIVES as a successful and formidable trade association representing most innkeepers throughout the United States and beyond



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